Terms and Conditions

Last updated: 14 de agosto de 2026

1. Identification and acceptance

This website is owned by LOVELY VOCATION, UNIPESSOAL, LDA, VAT ID 514583495, registered at Rua Manuel da Silva Leal, n.º 5, 5.º Esquerdo, 1600-166 Lisboa . By browsing and purchasing, you accept these terms.

2. Products and customisation

We sell promotional items and corporate gifts, which can be customised with the customer's logo or image.

By uploading a file, you declare that you own the rights to that image or are authorised to use it. Liability for infringement of third-party rights is yours.
The preview in the configurator is indicative. Position, framing and final tone depend on the printing technique, the material and the supplier's equipment, and may differ slightly from the image shown.
We recommend vector files. Low-resolution images may lose definition when scaled up to the size of the item.
Printed colours may differ from those shown on screen, due to the natural limitations of monitors and printing processes.

3. Customised items and the right of withdrawal

Under Art. 17(1)(c) of Portuguese Decree-Law 24/2014, there is no right of withdrawal for goods made to the consumer's specifications or clearly personalised. Once printing has been approved and production has begun, the order cannot be returned for a change of mind. The right to withdraw in the event of a defect or lack of conformity naturally remains.

For non-customised items, you have 14 days to withdraw, without needing to give a reason.

4. Prices, orders and payment

Prices are in euros and include VAT at the applicable statutory rate. Shipping costs are shown before the order is confirmed. We reserve the right to correct obvious pricing errors, informing the customer and allowing free cancellation.

5. Delivery times

The times given are estimates. Customised items require production and take longer than stock items. Delays by the supplier or the carrier are communicated as soon as they are known.

6. Warranty

The statutory guarantee of conformity under Portuguese Decree-Law 84/2021 applies: 3 years for movable goods, counted from delivery. The guarantee does not cover normal wear or damage from improper use.

7. Intellectual property

The contents of this website — texts, images, visual identity — are the property of LOVELY VOCATION, UNIPESSOAL, LDA or of their respective owners, and may not be reproduced without authorisation. Logos uploaded by the customer remain the customer's property and are used solely to produce their order.

8. Disputes

In the event of a consumer dispute you may turn to the alternative dispute resolution body indicated on the <a href="/enpages/livro-de-reclamacoes">Complaints Book</a> page.