Complaints Book
Last updated: 14 de agosto de 2026
1. Electronic Complaints Book
Under Portuguese Decree-Law 74/2017, the Complaints Book is available in electronic form. You can submit your complaint directly:
2. Talk to us first
Many situations are resolved quickly through direct contact. Write to us at <a href="mailto:info@lovelyvocation.com">info@lovelyvocation.com</a> or call 929239519 — we reply as quickly as we can.
3. Alternative dispute resolution
In the event of a consumer dispute, you may turn to the competent body:
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
Rua dos Douradores, n.º 112, 2.º, 1100-207 Lisboa
218 807 030 · juridico@centroarbitragemlisboa.pt
https://www.centroarbitragemlisboa.pt
4. European dispute resolution platform
For online purchases, the European Commission provides an online dispute resolution platform: <a href="https://ec.europa.eu/consumers/odr" target="_blank" rel="noopener noreferrer">ec.europa.eu/consumers/odr</a>.
5. Consumer portal
More information about your rights at <a href="https://www.consumidor.gov.pt" target="_blank" rel="noopener noreferrer">consumidor.gov.pt</a>.