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    Complaints Book

    Last updated: 14 de agosto de 2026

    1. Electronic Complaints Book

    Under Portuguese Decree-Law 74/2017, the Complaints Book is available in electronic form. You can submit your complaint directly:

    Open the Complaints Book

    2. Talk to us first

    Many situations are resolved quickly through direct contact. Write to us at <a href="mailto:info@lovelyvocation.com">info@lovelyvocation.com</a> or call 929239519 — we reply as quickly as we can.

    3. Alternative dispute resolution

    In the event of a consumer dispute, you may turn to the competent body:

    Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
    Rua dos Douradores, n.º 112, 2.º, 1100-207 Lisboa
    218 807 030 · juridico@centroarbitragemlisboa.pt
    https://www.centroarbitragemlisboa.pt

    4. European dispute resolution platform

    For online purchases, the European Commission provides an online dispute resolution platform: <a href="https://ec.europa.eu/consumers/odr" target="_blank" rel="noopener noreferrer">ec.europa.eu/consumers/odr</a>.

    5. Consumer portal

    More information about your rights at <a href="https://www.consumidor.gov.pt" target="_blank" rel="noopener noreferrer">consumidor.gov.pt</a>.

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